Refund & Cancellation Policy | Polaris Digital Labs

Last updated: 2 October 2026

A Hindi translation of this page is available. If the two differ, this English version applies.

This policy explains how cancellations and refunds work for Polaris Digital Labs plans and consultation sessions. It forms part of our terms of service. If anything here is unclear, ask us on WhatsApp or by email before you pay.

Consultation sessions

Rescheduling: you can move a session free of charge up to 24 hours before its start time.
Cancelling 24 hours or more before: full refund.
Cancelling less than 24 hours before, or not attending (a no-show): no refund. We will still try to offer another time if we can.
If we have to cancel or cannot hold the session: you choose a new time or a full refund.
The free 15-minute intro call costs nothing, so there is nothing to refund.

Monthly plans

Cancel any time before your next billing date, by WhatsApp or email. You will not be charged for the following month.
The current paid month is not refunded once work has started (for example research, set-up, creatives or campaigns). Work continues until the end of that month and everything finished is handed over to you.
If you cancel before any work on a new month has started, that month's fee is refunded in full.
If we cannot deliver the work included in your plan for reasons on our side, we refund the part of the fee for the work not delivered.

Ad spend and third-party costs

Ad spend is paid by you directly to Meta, Google, LinkedIn or other platforms, so it is never refunded by us; any refund or credit from a platform follows that platform's own rules. The same applies to third-party costs such as marketplace memberships, domains, apps and tools.

Custom plans and project work

Cancellation and refund terms for custom plans, websites and other projects are set out in your written quote. Where the quote is silent, this policy applies.

How refunds are paid

Refunds go back the way you paid: UPI payments by UPI or bank transfer to the account that paid, PayPal payments through PayPal, and bank transfers to the account used for the transfer.
We process approved refunds within 7–10 working days. Your bank or payment provider may take a few more days to show the money.
Refunds are made in the currency you paid in. Any currency conversion or fees charged by your bank or provider are outside our control.

How to ask